All of our carers are professional, discreet, warm, and compassionate. Each carer is fully DBS (criminal record) checked and must complete comprehensive in-house and external training before receiving accreditation. We also consistently monitor their performance.

We build (and train if needed) a small, dedicated care team around you comprising an assigned senior carer and carefully selected care workers to ensure continuity of care and to suit your bespoke requirements.

We want all of our staff to feel valued and confident, and to feel like they can build a career with Season Healthcare Living so we look after them, always pay fairly and offer training opportunities. We want to have long-term relationships with our carers and staff.

Rotas are planned in advance so when a carer wants to take their annual leave, the rest of the team will step up to ensure consistency. We are also always transparent with the individuals and families that we support.

We know it is of the utmost importance that you feel you can trust anyone visiting your home, this is why we only employ people whom we would feel comfortable looking after our own loved ones – that’s a promise. In addition, each carer is fully vetted and DBS (criminal record) checked.

We can support you to live your life how you want to, to make choices about what's important to you, and to prioritise your time, energy and skills. We will empower you to be as independent as possible, help ensure you have the appropriate equipment, environment and level of care, and support you to be part of your community.

We provide high-quality care and strive for continuous improvement by seeking feedback from our service users, team members, and their families. Feedback is always welcome via our 24/7 on-call service which has senior team members available to assist you and our team. We also carry out an annual comprehensive service review and reassessment of your needs and we ask that you or your representative fill in a quality assurance survey twice a year to ensure you are still receiving the very best in care. We provide our team members with a comprehensive induction programme and ongoing training. We also, of course, fully cooperate in all inspections carried out by the Care Quality Commission (CQC), as required under our registration as a registered care provider.

If you need to talk to us, we are available. Firstly, talking to your carers is a great place to start as they will value your feedback and act on it where possible. If you would rather talk to someone from the senior team, please don’t hesitate to give us a call on our 24-hour emergency on-call service number, which will be provided when you register with us so we can assist you with any concerns you may have.